Frequently Experienced Problems:

Below is some advice to help you solve the more common difficulties our clients face. You never know it could be something simple.

If you find the following information useful then it might be a good idea to print off this page and file it in case of emergencies.

Internet ADSL connection failure

Check the SYS light on the reouter and the ADSL light and your telefone line is working

When your internet connection fails we recommend the first thing to do is to check all physical cable connections to and from your PC and router/modem.
Turn off your PC or laptop, and then switch off your router (normally there is an on/off switch on the back)
Wait 10 seconds before switching on first the router and then your PC or laptop.
Give your computer time to completely start up and try again.
If this procedure fails contact us for more advice.

Virus Alerts popping up

Sometimes these can be bogus and quite convincing. Please ensure they are genuine popup windows from you antivirus program. If in doubt close all windows and run an antivirus scan directly from the antivirus program.
If this the popup still appears after the antivirus has run please contact us for more advice.

Computer going slow
Firstly close all applications and reboot.
If the problem persists try uninstalling any programs that have recently been installed.
Perform a disk cleanup (START button --> All Programs --> Accessories --> System tools).
Also update your spyware and antivirus software and run system check.
If you are not sure about doing this please contact us first

Not receiving email
Firstly close all programs and reboot.
Check your internet connection, it might be you have lost the whole connection. If so please refer to the advice on internet connection failure.
If you use outlook, or a similar program, try accessing you email directly through webmail to see if the service is down. In which case you will have to ring your service provider.
If none of this helps, please contact us for more advice.

Free software utilities

Spending money is not always the answer.
We have tried and tested the following free software and found them useful. Please feel free to contact us if you have any doubts or questions before installing:

Open Office Suite
Replace Microsoft office. If you want to avoid spending lots of money on Microsoft Office try this alternative office suite. It works great, the only limitation being if you want to easily share documents with other people that only use Microsoft Office.
http://www.openoffice.org/

Internet browsers
Mozilla, a free altenative to Internet Explorer. It has extra security for blocking popups and a great tab feature which lets you open many pages in the same window.
http://www.mozilla.com/

Free Antivirus
If your trial period has run out and you don’t want to pay, the following are easy to use and free to install and run. Please remember to uninstall any existing antivirus software before installing a new one.
AVG free http://free.grisoft.com/doc/1
AV Free http://www.free-av.com/

Free phone calls
If you have adsl then this is a must. Call anywhere in the world for free!
Skype
This is the most popular tool for making free calls PC to PC, with tiny charges for international calls to real phones.
www.skype.com/

VoipBuster
A great alternative to skype, and even gives free PC to phone calls in Spain and America, and 0.01€ per minute to the UK.
http://www.voipbuster.com/

Anti spyware
An extra line of defense to backup your antivirus
Spybot http://www.spybot.info/
Ad Aware Personal http://www.download.com/

For more useful downloads check out http://www.download.com/

We have used all the above programs and genuinely recommend them, but please realise that we can not be held responsible for any issues they or other downloaded software may cause. Before installing any program via the internet, if you are not 100% sure about the source or what you are doing please seek our advice first.

Adam

Stop N´Go